Touch or face ID issue

A sleek modern workspace featuring an iMac displaying a desert road and a stylish desk lamp.

Touch ID and Face ID are very important in today’s smartphone. It not only maintains privacy and security but has also made us access our protected password and data easily accessible.

Biometric authentication is the main way you interact with your phone when you are unlocking your device, approving payments, or getting access to apps that have your privacy rights. However, if these mechanisms stop working because the hardware is broken, the software has a bug or a component is disconnected, then you might feel that your device is not only difficult to use but also less safe. One of the major attractions of an iPhone is the use of biometrics for user authentication.

The stoppage of Touch ID or Face ID will inevitably limit user ability, lower safety, as well as diminish comfort of use. Mac Tech Service provides diagnosis and repair as well as the replacement services of biometric system using OEM grade parts through which safe
and functional restoration is assured.

Some of the Common Issues faced by customers

• Touch ID does not let the registered fingerprints be recognized
• Face ID never sets up or ceases after some time of usage
• The sensor is not responding
• Error messages occurring when trying to authenticate

Our Repair Process:
1. Sensor Diagnosis – We perform tests on biometric hardware and software integration.

2. Connector & Flex Cable Inspection – The majority of the malfunctioning situations are caused
by damaged cables or misaligned sensors.

3. Component-Level Repair- We fix or exchange broken parts whilst maintaining system integrity.

4. Secure Testing- By biometric accuracy and responsiveness post-repair, we certify.

      Commonly Asked Questions

  1. Q: Is the repair of Touch ID or Face ID available after the replacement of the screen?
    A: The answer is yes if the sensor was not damaged physically. We are very careful in the
    preservation of the biometric components during the screen repairs.

  2. Q: Will biometric features be functional after the repair?
    A: Yes, most instances. However, if the logic board or the sensor is affected, complete reparation may not be accessible. We will inform you before we start the work.

  3. Q: Is this taking place under warranty?
    A: Yes. We give a limited warranty on biometric repairs.

  4. Q: Do you support all the models with Face ID and Touch ID?
    A: Yes. We provide trouble-free repair service to all the models from iPhone 6 to iPhone 15 series.